If you paid the invoice in a way other than through the Resurs app or online banking, the invoice will automatically be registered as paid when Resurs has received the payment.
It can take up to three banking days for the payment to be registered and displayed in the Resurs app or online banking.
Where can I see my payment?
When Resurs has received the payment, it will be displayed:
- under Transactions on the account
- under to manage in the Resurs app
You will also receive a confirmation by email when the payment has been received.
What should I do if the payment is still not showing?
If more than three banking days have passed since you made the payment, you should check that you entered the correct payment details.
Contact customer service via a secure message with information about your payment. The information should include:
- Date
- Amount
- Payment details
Will the next invoice be paid automatically?
No. If you pay the invoice through the Resurs app or online banking, you need to select the amount, approve, and sign the payment yourself every month. The payment is not made automatically.
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