The amount on your invoice may be higher for various reasons. Most often, this may be because a fee related to your installment plan has been added. On your invoice, as well as in online banking or our app, you can see transactions, interest, and fees that have been added.
There are several scenarios that may contribute to your invoice being higher than usual:
1. It is the second month of your installment plan. In this case, the setup fee is usually added, which temporarily increases the monthly cost. The following month, your monthly cost will return to the original amount.
2. If your payment from the previous month did not reach us on time, we have not been able to include it on your invoice. You can check whether your payment has been received in online banking and see your current balance.
3. If you did not pay the correct amount the previous month, you may need to make up the difference to stay on track with your ongoing payment plan. It may also be that we have not received your payment for the previous month at all.
4. You may have taken out payment protection insurance for your installment plan. In that case, the premium will be added to your monthly cost.
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