The amount on your invoice being higher can be due to various reasons. Most often, it may be because a fee related to your installment payment has been added. On your invoice as well as in the onlinebank or our app, you can see transactions as well as interest and fees that have been added.
There are different scenarios that can contribute to your invoice being higher than usual:
1. It is the second month of your installment plan, and usually the setup fee is added then, causing the monthly cost to temporarily increase. Next month, your monthly cost will return to the original amount.
2. If your payment from the previous month has not been received by us on time, we have not been able to reflect it on your invoice. You can check if your payment has been received in the onlinebank and see your current debt.
3. If you did not pay the correct amount the previous month, you may need to catch up to be in line with your ongoing payment plan. It may also be that we are missing your payment for the previous month entirely.
4. You may have taken out our payment insurance on your installment plan, in which case the premium for this is added to your monthly cost. The payment insurance cannot be canceled by yourself. If you wish to cancel the payment insurance, you need to contact an agent at our customer service who will help you cancel the insurance.
If none of these options apply to you, you are welcome to contact our customer service and we will be happy to assist you.
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