What should I do if I have paid to the wrong payment details?

If you have entered the wrong payment details on your payment, it may mean that we have not been able to allocate it to the correct account.

You can check if your payment has been received correctly in onlinebank or in our app.

Keep in mind that it can take up to three banking days from when the money leaves your account until it has arrived with us. 

If you still do not see your payment among your transactions, you need to contact our customer service.

Be ready with documentation showing which account the money came from and which payment details you used. Usually, you can get a receipt for this in your internet bank.