I have received a reminder for a loan I did not take out. What should I do?

If you are a co-applicant on a loan, you may receive a reminder if we are missing a payment on the loan. This is because as a co-applicant, you are equally responsible for the loan as the primary applicant.

If you want more information, please contact our customer service. You can contact customer service by sending a message or starting a chat with us.

When you are logged in, you can find the function for sending messages under “My Resurs” and then “Send a message”. We usually respond within 1–3 banking days.

You can find the chat function in the lower right corner of the online bank and under “My Resurs” in the app.

If you are not a co-applicant and have not applied for a loan or credit with Resurs, you should contact us immediately.