Why do I get the message "Not Allowed" when I try to make a purchase?

There can be several reasons why the purchase is not approved:

1. Insufficient balance or credit limit

The most common reason is that there is not enough money or available credit.
Log in to your online bank or app to check your balance and purchase limit.

2. Unpaid Invoice

If an invoice has not been paid on time, the card may be temporarily blocked.
Check if you have any unpaid invoices and pay them if necessary. The card is usually reactivated automatically after payment.

3. Card settings 

It may be due to certain card settings being changed, such as:

- Internet purchases are disabled

- Purchase or withdrawal limit is lowered

Log in to your online bank, select your card, and check the settings.

Need more help?
If none of the above applies, you are welcome to contact customer service.