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My card

  • Can I deposit extra money into my Mastercard or store credit?
  • When will I receive my renewal card?
  • Which cards have a PIN?
  • Can I make cash withdrawals from my partner account?
  • What happens to the account when the credit is paid off?
  • How can I see my current balance and available amount?
  • Can I use the card before the physical card arrives?
  • I have changed my PIN code, but it doesn't work. What should I do?
  • What should I do if I have lost my card?
  • Can I switch my current credit account to another store?
  • Locked PIN Code
  • Can I transfer my available credit to my bank account?
  • Where can I find my account or card number?
  • How much cash can I withdraw with my Mastercard?
  • How do I add my card to Apple/Google Pay?
  • What does automatic update mean?
  • Is it possible to change the address the card is sent to?
  • What is contactless?
  • How do I choose which countries my card will work in?
  • I can't pay with Apple Pay or Google Pay, what should I do?
  • What should I do if the ATM took my card?
  • Why does the reserved amount not disappear?
  • I have chosen for the card to only be used in Europe. Why does my card not work in Sweden, Denmark, Norway, or Finland?
  • Why do I receive a notification when I make a purchase with my Mastercard?
  • How do I change the settings on my Mastercard?
  • Can I withdraw cash with my store card?
  • How do I block or deactivate my card?
  • When will I receive my physical card?
  • Why do I get the message "Not Allowed" when I try to make a purchase?
  • How do I activate my card?
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