How do I block or deactivate my card?

You have the option to temporarily block or deactivate your card through online banking or our app. Follow the steps below to do this.

Block your card through online banking:

1. Log in using electronic identification.

2. Go to the account linked to your card.

3. Select the card you want to block.

4. Click "Block card" and then "Confirm".

Block your card in the app.

1. Log in using electronic identification.

2. Go to the account linked to your card.

3. Select the card you want to block.

4. Tap "Card settings".

5. Tap "Block card" and then "Block card" again.

You can unblock your card at any time through the same menu. Note that this only applies if you blocked the card yourself through the app or online banking. If your card was blocked for another reason, you will be connected to a customer service representative who can assist you further with your case. 

If you blocked your card yourself through the app or online banking, it will take 5 minutes before you can unblock the card again. 

If your card is lost, damaged, or stolen, you should contact customer service. They will help you permanently block the card and order a new one.