Recording of Customer Service Calls

When you call our customer service, the call may be recorded. We do this to train our employees, improve our voice response system, and our working methods so that we can always assist you in the best possible way.

The recorded calls are stored for a maximum of 3 months.

Your Rights

The data controller for the processing of your information is Resurs Bank AB with organization number 516401-0208. If you have any questions or concerns regarding the use of your personal data, you are welcome to contact our customer service by sending us a message. When you are logged in, you can find the function for sending messages under “My Resurs” and then “Send a message”. We usually respond within 1–3 banking days. 

You can at any time request that your personal data be corrected or deleted. You can also, free of charge, once per year, obtain information about which personal data Resurs processes about you.