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🚨 You will receive your annual statement at the end of January. It is uploaded to the Online Bank under "My Resurs" and "Documents". Your earned interest on your savings account will appear in your account shortly.

I’ve lost my card. What should I do?

Updated

If you have lost your card, you should freeze the card as soon as possible to prevent someone else from using it.

How do I freeze my card?

You can freeze your card in the Resurs app:

  1. Log in to the Resurs app.
  2. Select Wallet.
  3. Select the card you want to freeze.
  4. Select Freeze card.
  5. Confirm by selecting Freeze card again.

You can also contact Resurs’ card-blocking service, which is open 24 hours a day.

Can I reactivate a card that has been frozen?

If you froze your Mastercard yourself, you can reactivate the card in the app.

If the card was frozen after you entered the wrong PIN three times, you need to contact our customer service for help reactivating the card.

What should I do if I find my card again?

If you find the card after freezing it yourself, you can check in the app whether the card can be reactivated.

If the card is permanently frozen, it cannot be reactivated or used again.

How do I order a new card?

If you need a new card, you can contact our customer service through a secure message. Customer service will help you order a new card.

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