Skip to main content
🚨 You will receive your annual statement at the end of January. It is uploaded to the Online Bank under "My Resurs" and "Documents". Your earned interest on your savings account will appear in your account shortly.

What should I do if I have lost my card?

Updated

If you have lost your card, you should block the card as soon as possible to prevent someone else from using it.

How do I block my card?

You can block the card in the Resurs app:

  1. Log in to the Resurs app.
  2. Select Wallet.
  3. Select the card that you want to block.
  4. Select Block card.
  5. Confirm by selecting Block card again.

You can also contact the Resurs card-blocking service, which is open 24 hours a day.

Can I activate a card that has been blocked?

If you blocked your Mastercard yourself, you can activate the card again in the app.

If the card has been blocked after you entered the wrong PIN three times, you need to contact our customer service for help activating the card again.

What should I do if I find the card again?

If you find the card after blocking it yourself, you can check in the app whether the card can be activated again.

If the card is permanently blocked, it cannot be activated or used again.

How do I order a new card?

If you need a new card, you can contact our customer service through a secure message. Customer service will help you order a new card.

Related articles

Comments

0 comments

Article is closed for comments.