Refund policy

Our customers have a 14-day right of withdrawal for all our credits. If you want to cancel a loan or credit, please contact our customer service.

You can contact customer service by sending a message or starting a chat with us.

When you are logged in, you can find the function for sending messages under “My Resurs” and then “Send a message”. We usually respond within 1–3 banking days.

You can find the chat function in the lower right corner of the online bank and under “My Resurs” in the app.