If you want to file a claim for a product, you need to contact the store where you made the purchase. The store is responsible for handling the claim.
What happens to my invoice when I file a claim?
If the claim is approved, the store notifies Resurs of any refund or credit.
When Resurs receives the information from the store, your invoice or debt is adjusted based on the amount refunded by the store.
What should I do if the claim or refund does not appear?
If you have questions about the claim or have not received confirmation of the refund, you should first contact the store where you made the purchase.
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