If you return an item that you purchased with an invoice or an installment account, you must first contact the store where you made the purchase. The same applies if you want to cancel a purchase.
What happens to the invoice or debt?
When the store has registered the return or canceled purchase, the store notifies Resurs. The refunded amount is then deducted from your debt.
If the refund covers the full purchase amount, the invoice is canceled.
What should I do if the return or refund isn't showing?
If you have not received confirmation that the purchase has been canceled or refunded, you need to contact the store where you made the purchase.
Where can I see my current debt?
You can see your current debt by logging in to the Resurs app.
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