When will I receive my renewal card?

If you have a Mastercard, a new card will be sent to you before your current card expires.

The new card may arrive as late as 14 days before your current card expires.

When the new card has arrived

Activate the new card in the Resurs app or online bank.

When the new card is activated, the old card is blocked. Therefore, use the new card after activation.

If you use the card in a digital wallet, you may need to check that the correct card is connected.

If the renewal card has not arrived

Contact customer service if:

• your current card is about to expire and you have not received the new card
• your current card has expired
• you cannot use your new card
• the card details in the app do not match the physical card

If you have a store-linked card

If a store-linked card is about to expire, you may need to contact customer service for help ordering a new card.