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My invoice

  • Why can't I find my invoice?
  • I want to dispute an invoice
  • I cannot pay via online banking or the Resurs app
  • Why did I receive two payment details with my invoice?
  • Is my reference number always the same?
  • How do I choose a payment plan?
  • Why did I receive an invoice even though I have paid the rest of my debt?
  • Can I pay before the due date?
  • Can I receive my invoice by email?
  • When will I receive the invoice if I made a purchase during a promotion?
  • What should I do if I have already paid the invoice?
  • I cannot see my payment in the online bank or in the app
  • I have received an email saying I have a payment to manage.
  • Where can I see that I have paid?
  • What should I do if I have paid to the wrong payment details?
  • I have accidentally paid you instead of another recipient
  • Can I combine my invoices into one?
  • How does credit work?
  • Where can I find my transactions?
  • What should I do if I cannot pay my monthly installment?
  • Why has interest or a fee been added?
  • The app states that the full amount must be paid, I have chosen installment payment.
  • How do I close my credit account?
  • Why am I being charged double administration fees?
  • Why am I receiving the invoice from you when I made a purchase in a store?
  • How do I find an old invoice?
  • How do I access my invoice if I do not have e-identification?
  • How can I pay for my purchases in installments?
  • Why doesn't my latest payment show up on the invoice?
  • What is an administration fee?
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